Privacy policy

SnapPrompt, a desktop app for Windows, macOS and Linux, is made and licensed by Nguyen Minh Thuan ("we", "us"). We are the controller of the personal data described here unless it says otherwise. Questions about privacy go to[email protected].

In short

• Your captures stay on your computer.
• An image reaches Claude only when you press Send.
• Blurred and pixelated areas are removed from the image before it leaves the app.
• SnapPrompt stores no passwords. It uses the sign-in that Claude Code already has on your computer.
• On this website we collect your email address when you buy or ask for a trial. Analytics cookies are set only after you accept them.

The SnapPrompt app

What stays on your computer

• Your captures, edits and History. History is stored only on your computer and is deleted on a schedule you choose (right after sending, after 24 hours, or after 7 days). You can delete all of it at any time.
• Text recognition (OCR). It runs on your computer with the engine of your system (Windows OCR or the optional Xiaomi-OCR-0 model on Windows, Apple Vision on macOS, Tesseract on Linux), and nothing is uploaded for OCR.
• Your settings, and the commands you chose to always allow in Claude Code sessions.

What leaves your computer when you use it

• Quick answer and Claude Code. When you press Send, SnapPrompt gives your question and the capture to the Claude Code CLI on your computer, which sends them to Claude using your own Claude sign-in. Claude's handling of that data is governed by Anthropic's terms and privacy policy for your account, not by us. If you ask about text you selected in a capture, that text is sent as a quote.
• Claude chat. SnapPrompt opens a new chat in the Claude desktop app, or on claude.ai in your browser, with your question filled in, and puts the image on the clipboard for you to paste. You decide whether to paste it.
• License checks and activation. To activate, check and deactivate a license, the app contacts our license server with your license key and an identifier of your computer (its machine code). An offline license is text you paste in, so that computer does not need to contact the server.
• Updates. The app contacts our update server to look for newer versions and presents your license token, so that updates go only to licensed installs.
• Optional downloads. If you choose the Xiaomi-OCR-0 model (Windows only) or the Claude Code CLI installer, the app downloads them when you ask it to.

A full description of how the app handles captures is on the redaction feature page. IT admins can limit what the app does with an organization policy.

This website

What we collect

• Purchases. Our orders are processed by Paddle, our merchant of record. Paddle collects your payment details, billing country and tax information, and gives us the details we need to issue your license: your email address and the order. We do not receive your card number. Paddle handles that data under its ownprivacy notice. Our license server (Keyward) records the order and emails you the license key.
• Free trial. When you ask for the 3-day trial, you give us your email address. Our license server emails you a trial key and remembers that this address has had a trial. The form is protected by Cloudflare Turnstile, which checks that a request comes from a person. Turnstile and our server also see your IP address and browser signals, which are used to prevent abuse and to rate limit requests.
• Support. If you email us, we keep the message and your address to answer you.
• Hosting logs. Our hosting provider, Cloudflare, processes technical data such as your IP address and the pages you request to deliver the site and keep it secure.

Cookies and analytics

The site works without analytics. If we switch on measurement, such as Google Analytics 4 or Google Ads conversion tracking, the cookie banner asks first. We use Google Consent Mode: until you accept, analytics and ad cookies are denied, and Google's tag sends only cookieless signals (such as the page visited, the time and your browser type) that Google uses for aggregate, modelled measurement. If you accept, Google Analytics sets cookies to count visits and pages viewed, and Google Ads records whether a visit led to a trial download, a checkout or a purchase. You can change your choice at any time with "Cookie settings" at the bottom of every page. The checkout page loads Paddle's script, and Paddle may set cookies it needs to process your payment.

Why we use your data, and on what legal basis

• To deliver what you asked for: a trial key, a license key, license checks, support and updates. Basis: performing our contract with you, or the steps you asked for before one (such as a trial).
• To prevent abuse and keep the service secure, such as one trial per email and rate limits. Basis: our legitimate interest in a secure service that is not abused.
• To meet legal duties, such as tax and accounting records. Basis: legal obligation. Paddle keeps its own records as merchant of record.
• For optional analytics and ad measurement. Basis: your consent, which you can withdraw with "Cookie settings" at the bottom of every page.

Who we share data with

We share data only with providers that help us run the service: Paddle (our reseller and merchant of record, for payments, tax and invoices), Cloudflare (hosting, the license and update servers, and Turnstile), our email delivery provider for license emails, and, if enabled, Google (analytics). Claude receives the content you choose to send from the app, as described above. We do not sell your data.

These providers may process data outside your country. Where the law requires safeguards for that, we rely on the safeguards those providers offer.

How long we keep it

We keep license and order records for as long as the license exists and as long as we need them for support, tax and accounting. Support emails are kept as long as needed to help you. You can ask us to delete data we hold about you, except records we must keep by law.

How we protect it

Data travels over encrypted connections (HTTPS). License keys are stored by our license server only as a hash, and access to our servers and provider accounts is limited to us. No method is perfectly secure, but we take reasonable steps to protect your data and will tell you if a breach affects you where the law requires it.

Your rights

Depending on where you live, you may have the right to see, correct, delete or export your personal data, to object to some uses of it, and to complain to your data protection authority. Write to[email protected] and tell us which address you used. We answer within one month. For data Paddle holds as merchant of record, you can also contact Paddle.

Changes

If we change this policy, we will update the date at the top. If a change matters to you, we will tell you by email or in the app.

Contact

Nguyen Minh Thuan, [email protected]. See also theterms of service and refund policy.