Refund policy

We want you to be sure before you keep SnapPrompt. You can try it free for 3 days, and after you buy you have 14 more days to ask for your money back, for any reason.

14-day refund

• Window: 14 days, counted from the day of the purchase or renewal you want refunded.
• Covers: the SnapPrompt license ($19 + applicable tax) and an updates renewal ($9 + applicable tax).
• Amount: the full price you paid, including the tax Paddle collected on it.
• No questions needed: you do not have to give a reason, and having used the Software does not stop you from asking within the 14 days.

How to ask

1. Email [email protected] from the address you bought with, and include your order number from your receipt.
2. Or request it from Paddle, our reseller and merchant of record, through their order support atpaddle.net or the link in your receipt email.

Paddle is the merchant of record and issues the refund to your original payment method. The time it takes to appear depends on your bank or card issuer.

What happens to your license

When a purchase is refunded, the license for that purchase ends and its key stops working. A refunded renewal moves your updates end back to where it was before the renewal, and your license keeps working for the versions it covered before. The Software is not deleted from your computer, but after a refunded purchase it locks until you activate a valid key.

After 14 days

If a technical problem prevents SnapPrompt from working on your computer and we cannot fix it, write to us and we will review your request. Your legal rights as a consumer where you live are not reduced by this policy, and Paddle'sCheckout Buyer Terms may give you further rights, such as the withdrawal right for buyers in the EU, EEA and UK.

Questions

Contact Nguyen Minh Thuan at [email protected]. See also theterms of service.